Authors: Jeroen van de Rijt, MSc, Wiebe Witteveen, MSc
“The worldwide marketplace is forcing the optimization of all functions and services. There is
no place for waste in today’s economy. As processes become more efficient, they need less
management, control and regulation, and more leadership, vision, and value. ‘Accountability’
will become the key issue” (Kashiwagi, in “Prestatieinkoop” by Van de Rijt & Santema, 2009a).