The Municipality of Eemsmond has been searching for a way to improve their method of delivering Telephone facilities in order to improve program requirements. To achieve this goal, the Best Value Approach was identified as the optimal system. The Best Value Approach was successfully implemented in the contracting and execution phases of a Telephone Facilities project. An expert was found with a quality solution that delivered the project two months earlier than required and below the expected budget. The advantage of the Best Value Approach was that it identified the client satisfaction and outcome as the most important aspect of the project instead of focusing on the specific technical requirements and method used to accomplish it. This paper will review the results of the Telephone Facilities project and the lessons learned in regard to the Best Value philosophy and methodology.
Keywords: Best Value Approach, Information Technology, Netherlands, City government.