A Global Study on ICT Project Performance

Authors: Isaac Kashiwagi (M.Sc.)


There is a perception of low performance in the information communications technology (ICT) industry
with various differing opinions as to the source of the low performance. As technology becomes more
integrated within all aspects of society the need for high performance is critical. This research focuses on
understanding project performance in the ICT industry. Through literature research an analysis and
compilation was performed with 56 publications related to project performance factors, reported
performance statistics, and solutions to improve ICT project performance. The research findings establish
a definition of performance, identify the current level of performance within the ICT industry, identify
existing solutions to the ICT industry and a prioritized listing of 25 factors of project performance.

Keywords: ICT Industry, performance, performance factors.